I just got this call. After verification and gathering a little information about the problem I needed a serial number off of the device he was trying to open to ensure compatibility with his own phone. Me: may I have the serial number down the right side of the box please?
Cx: sure, enters 8 digit number in to phone ok, I input it.
Me: yep! I heard that, unfortunately I am not a robot. Would you read that to me please?
Cx: OMG HA, I AM SO SORRY gives me number I needed
Me: thank you for that,….
Call continues normally afterwards, but I’ve never been told I sound like a robot, and we had been conversing like humans prior to this, so idk. Some people…