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This is nothing like the commercial!

I work for an insurance company filing claims for car accidents. (Wouldn’t wish this job on my worst enemy.) So this lady calls in and asks if she needs a police report for her accident….which was very minor.

Me: “No, it’s not required. A police report is optional.”

Customer: “What does that mean?”

Then there’s like 8 seconds of dead silence because in my mind I’m thinking…..really?

Me: “Meaning you have the option to file a police report but you also have to option not to.”

Customer: “This is nothing like the commercial, you’re really not helping.”

Me: “I’m sorry ma’am. It probably seems that way because you want me to tell you what to do. Unfortunately I have to follow guidelines and can only give you your options.”

Customer: “Let me speak to your superv-“

line disconnects 🌚

submitted by /u/diamondawn
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