I work for a financial institution. We communicate important info to our customers by phone, letter, email etc.
We had some major changes to our policies recently and sent communication to all customers.
Guy calls me today ranting and raving and claims he “wasn’t told” about the changes blahblahblah. Blaming anyone and everyone.
I informed him of the ways we communicate with our customers (by letter, phone, email etc). He mumbles something to the effect of “Well I don’t read my mail”.
Oh, so you admit it then!!!