Set scene: I work in customer service for a large shopping network. My whole job is fixing problems. I like fixing problems. Little old lady calls in with a problem. Great!
Old Lady had let her granddaughter buy a laptop for school on flexpay three months ago. She has three months left before the laptop is completely paid off.
Issue? Old Lady doesn’t want to pay for the laptop anymore. She can’t afford it. She didn’t realize six months of flex pays meant… well. Size months.
I can’t just wave the fees. The purchase was legit and this was not a case of fraud. Still, I try and help her. Maybe her granddaughter can take over the payments? Or maybe they can return the laptop? Those would be the only two options.
But before I could finish a sentence, Old Lady’s friend snatched the phone and started screaming bloody murder at me.
“TAKE THESE CHARGES OFF RIGGGGGHHHHHT NOOOOOOWWW”
I try and explain that unless we return the laptop or change form of payment, I can’t do that.
“NO! YOU’RE STEALING FROM HER! SHE CAN’T RETURN A LAPTOP THAT ISN’T HEEEEEEERS! STOP CHARGING HER NOOOOOOOOOOOOOOOOOOOOOOOW!”
I slide my headphones down to my neck. I can still hear her perfectly. Sorry ma’m. I cannot do that.
“I WANT A SUPERVISOR NOW!”
Strictly against policy to transfer to a Sup. It’s not even an option anymore. I have to fill out a form for a Sup to call her back.
“I DON’T WANT A CALL BACK I WANT A SUPERVISOR!”
Sorry ma’m it has to be a call back.
“NO GET UP AND GET A SUP ON THE LINE NOOOOOOOOOOOOOOOOOOOOW”
I’ll arrange for a call back ma’m.
He’ll call you at his earliest convenience.
“BITCH YOU BITCH FINE PUT ON THE REPORT I WANT A CALL BACK IN TEEEEEEEEEEEEEEEEEEEEEN MINUTES THAT ALL YOU PEOPLE GOT”
“MMMHRMMM THAT’S RIGHT.”
Yes ma’m. Mmhm. I got that call back form set up. Have a lovely day.
Lady swore some more and hung up. I feel really bad for the Old Lady honestly but her friend can go suck an egg.