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Just need to clear my head a bit…

Thîs page is like a heaven sent. I am truly grateful to the people who thought of putting up a page like this.

I’ve been in the industry for almost a decade now. I couldn’t think of any other field of work than the callcenter. I love how I am able to make a difference no matter how small it may seems to someone else’s life. I am always happy to be able to fix their issues even if I don’t get credit most of the time.  I guess its just how I am.  Lately its been crazy though. No matter how you made a dozen customers happy one bad survey can kill you.  Its so frustrating I can feel the ragged edges getting closer to the bone. Me thinking I should quit before I go nuts completely but then its hard when you have responsibilities.  How I wish some customers would realize it that yes there are some bad apples in the basket. However there are also lots of good ones. Patient and responsible ones who do their best to help no matter how impossible it is that they want. Wishful thinking.

I guess that’s all for now. I just need to clear my head a bit. Thank you.

What do you think?

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Escalation…?

“I don’t know how to use your system at all, you need to just help me and stop asking questions!”