I think I just found a unicorn…
Me: Thank you for calling, this is me. How can I help you?
Billing Lady: Hi. I received a call from yall in regards to a bill. I don’t owe anything, so I’m wondering why I got a call.
M: Sure. I can look this up. (Pulls up the account) It turns out the last payment we received was in June for $50. We still have July’s payment that’s owed. That is why you got the call about being past due.
BL: Oh… My… Goodness. I’m so sorry. I could have sworn I got this paid in full. I’m just plum embarrassed.
M: It’s an honest mistake and happens all the time. Do you want me to work with you and get this paid now?
M: I have a check saved to the account. Do you want to use that?
BL: That would be great!
M: You will get one more invoice confirming the zero dollar balance, but you are paid up. Sorry for the hassle.
BL: No hassle. I owed you and you were letting me know. Have a great day!
M: You too!
Surprising to hear somebody take ownership of their fault and not cry about it. +1 to her.