Not me but a coworker…
I worked as a call agent for little less then two years before the job got the better of me.
This particular story was both fun and unsettling.
My coworker, let’s call him E, got in call about a lady who wasn’t happy with the technician we had sent her. She was adamment that he would repair the issue before he left. And when I say adamment, I mean screaming hysteric. Problem was that to fix the problem our tech needed a rare piece of equipment which he could only get at the headquarter. After a good 10minutes os shouting it turned out that, to avoid our tech leaving, she had locked him in the basement! That’s right, she refused to let him out before he fixed the problem…
She eventually had to release him but O think she got blacklisted and E got an extra break.
submitted by /u/animavivere
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