I will be me, obviously, and CX for my befuddled customer.
Me: greeting how can I help you?
CX: Did I call the right number?
Me (internally): wtf do I even say to this how am I supposed to know
Me: Well, this is company, did you mean to call us?
CX: Nope! Sorry! Wrong number! click
I’m not psychic??? I don’t know who you meant to call. Made me giggle after a long day of assholes.