Hello! Short time lurker, since I only started my first job in a call center a couple of months ago, and first time poster, since boy do I already have some stories to tell.
I’m currently at a pet insurance call center. In this story from a few days ago, me=me and CYL=crazy yelling lady.
Me: Thank you for calling -company-, my name is afertise, how may I help you?
CYL: I just spoke with Nicole, and I need to talk to her right NOW!!!
Me: Okay, I can see if she’s available, may I ask who I’m speaking with?
CYL: Crazyyellinglady, and you need to get me over to Nicole, now!!!
I check the log, the agent she’s asking for just went on lunch.
Me: I’m sorry, Nicole is not available right now, but is there anything I can help you with?
CYL: I WAS JUST SPEAKING WITH HER!!
Me: I understand, she just went on her break but she should be back soon.
Me: I can ask her to give you a call as soon as she’s back, or I can see if I can help you.
CYL: NO! You go find her and tell her she needs to get back to her desk, RIGHT. NOW!!!
Me: I’m sorry, I can’t do that, but I’d be happy to have her call you back.
CYL: This is ridiculous! Give me her email address!
Me: I don’t have that information.
Of course I do, but I’m not giving out this poor girl’s email to this crazy bitch.
CYL: Then give me her extension!
Me: We don’t have extensions-
CYL: THEN GIVE ME HER CELL PHONE NUMBER
Me: Ma’am, I do not have that information.
This time, I really don’t have that information.
CYL: Then go get her and make her get back to her desk, NOW!!!
Me: I can’t-
Me: Ma’am, I. can’t. do. that.
CYL: You are completely USELESS! hangs up
So many things about this conversation were so bizarre. The agent was not at her desk, and even if I knew where she was, who the fuck is this woman demanding that I ask her to come off her break and get back on the phone, especially to be screamed at by a crazy bitch? The request for her personal contact info was the icing on the shit cake that this call was.
Anyway, I emailed the agent about it and she called the woman back – turns out she was pissed because the agent had told her she’d email her her documents and she “didn’t” receive them. Except she did. She checked a different email inbox than the one she’d asked them to be sent to.